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11569 INCENTIVE HH ALERTS

Your PayFlex debit card is coming soon
If you enrolled in a Health Care or Limited Health Care Flexible Spending Account (FSA) for 2016, we’ll send you a PayFlex debit card in a plain white envelope. This is for security reasons. You should receive it by January 15, 2016. You can use your card to pay for eligible health care expenses incurred on or after January 1, 2016. “Incurred” means you received the service or product. For more information, refer to the FAQs.

Payflex Customer Service
Click on the links below to learn more about Health Savings Accounts! You can view educational materials, forms, eligible expense items and frequently asked questions. These tools are available before logging in.
Please do NOT attempt to “REGISTER NOW” and create an account. Once enrolled, you can revisit the site after January 1, 2014 to register and login to your account.

PayFlex makes managing your account easy!
Click here to watch a video of the online features available to you.

With the ever-changing COBRA regulations, you need an experienced administrator with proven processes who can implement and adapt their systems to meet new legislative requirements as soon as they are enacted.

We have been providing COBRA administration for more than 15 years. Our COBRA clients range in size from 20 to 20,000 benefit-enrolled employees, and we serve as the back office for several prominent third party administrators, associations and affinity groups.

Experience matters most with a COBRA administrator

Dedicated COBRA specialists

Our dedicated team of COBRA specialists have one mission: to provide compliant COBRA administration under the most effective service model for you and your COBRA participants.

As your administrator, it is our role to be the expert when it comes to COBRA. That’s why we have an in-depth training program which features regular evaluations of our specialists’ COBRA knowledge and application of the regulations.

Information at your fingertips

Through our web portal, not only can eligible employees make their initial COBRA election online but they can also access their HealthHub® COBRA account at any time, including account status, coverage levels, dependent information and payment history. COBRA participants can even make their COBRA premium payments online.

Effective and timely communication

Our solution leverages the most advanced technology to enhance and improve our services for all COBRA participants.

  • Whether the employee is a newly-eligible plan member or is a current COBRA participant, we make sure each employee receives communications in a timely manner.
  • To ensure COBRA participants are receiving accurate information, we record all incoming calls for proper communication of the regulations.
  • Any correspondence we issue is also archived to the COBRA participant and employer web portals for easy access and retrieval.
 
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